Defects covered for 30 days. Manufacturer support beyond that.

If your product arrives defective or fails within 30 days of delivery, our 30-day return policy covers it in full — including the return shipping cost. Email support@ziptech.store within 48 hours of receiving a damaged or defective item, and we'll arrange a replacement or full refund.

After the 30-day window, products are covered by the original manufacturer warranty (where applicable). Manufacturer terms vary by product, but most electronics carry a 6–12 month limited warranty against manufacturing defects.

We're happy to help you file a manufacturer claim — email support@ziptech.store with your order number and a description of the issue, and we'll put you in touch with the right warranty contact.

Damage caused by misuse, accident, unauthorized modification, or normal wear-and-tear is not covered by warranty or return.

Items returned without original packaging, used items outside the 30-day window, and personalized products are also non-returnable per our returns policy.

Send an email to support@ziptech.store with your order number, a photo of the issue, and a short description of what's going wrong. Our team responds within 24–48 hours and will guide you through the right next step — return, replacement, or manufacturer claim.